Open to New Opportunities

John Clarke.

12+ years turning complex workforce management challenges into clean, reliable systems. Senior WFM consultant with deep roots in UKG, SQL, and enterprise HCM.

↓ Download Resume Get in Touch
Email john@hirejohn.net
Phone (909) 519-8177
LinkedIn john-clarke-021385
Location Corona, CA
12+
Years Experience
60+
Cases / Month
95%
Satisfaction Rate
5
WFM Platforms
Who I Am

Enterprise WFM expertise, built over a decade

I'm a senior-level workforce management professional who has spent 12+ years deep inside enterprise SaaS platforms — from implementation through post-live optimization and high-stakes escalation resolution.

My career spans UKG Pro WFM, UKG Dimensions, UTM, and Novatime — and I've worked everywhere from healthcare to manufacturing to retail, solving the hard problems that sit at the intersection of payroll, time & attendance, and system integrations.

I'm actively looking for my next role where I can bring this depth of expertise to a team that takes WFM seriously.

UKG Pro WFM SQL Payroll Integrations Root Cause Analysis Salesforce JIRA SDLC / Agile UAT Coordination
Core Strengths
WFM Platform Expertise Expert
SQL & Root Cause Analysis Advanced
Client Success & Escalations Expert
Implementation Lifecycle Expert
Team Leadership Advanced
Skill Set

What I bring to the table

⚙️

HCM / WFM Platforms

  • UKG Pro WFM
  • UKG Dimensions
  • UTM / Novatime
  • UKG Pro (cross-platform integration)
🛠️

Technical Skills

  • SQL querying & root cause analysis
  • System configuration & troubleshooting
  • Payroll integrations
  • JIRA & Salesforce CRM
📊

Functional Expertise

  • Time & Attendance / Timekeeping
  • Workforce Scheduling
  • Accrual policies & pay rules
  • Payroll processing & reporting
🤝

Operations

  • Escalation management & resolution
  • Client onboarding & success
  • UAT coordination & support
  • Agile / SDLC / implementation lifecycle
Career History

Where I've made an impact

Senior Technical Support Specialist
UKG — Remote
Jun 2023 – Apr 2026
WFM / Dimensions — Enterprise-level production support with deep SQL diagnostics and customer success ownership
  • Resolved 60+ monthly enterprise-level UKG Pro WFM cases spanning payroll integrations, accrual policies, scheduling, and configuration troubleshooting — 95%+ customer satisfaction sustained throughout
  • Led root cause analysis via SQL to resolve data integrity issues, UKG Pro/WFM integration failures, and complex configuration errors impacting payroll and time capture
  • Coordinated high-priority escalation resolution with Engineering and Product — documenting defects, validating fixes, and translating technical solutions back to enterprise clients
  • Partnered with clients on UAT and production deployments, ensuring system changes were validated in non-production environments before go-live
Senior Solution Consultant
Ultimate Software / UKG — Remote
Apr 2019 – Jun 2023
UTM — Hand-selected to build and lead the Post Live consulting practice from the ground up
  • Selected to build and lead the UTM Post Live consulting team — stood up the function from scratch, supporting post-implementation clients across healthcare, retail, and manufacturing
  • Delivered configuration management and business process optimization across complex WFM implementations including pay rules, scheduling, accruals, and third-party payroll integrations
  • Used SQL for root cause analysis on data integrity failures, UTM/UKG Pro integration breakdowns, and backend config errors in live environments
  • Scoped and estimated Service Request projects end-to-end — requirements gathering, effort estimation, and proposal delivery for client approval
  • Drove client onboarding, system adoption, and UAT across Professional Services and Customer Success teams
Product Specialist I
Ultimate Software — Santa Ana / Remote
Nov 2017 – Apr 2019
UTM — Enterprise SaaS support with 95%+ satisfaction and SQL-driven troubleshooting
  • Provided enterprise-level support for UTM Time & Attendance — resolving configuration, integration, and troubleshooting issues while holding 95%+ customer satisfaction
  • Applied SQL querying to identify root causes of data corruption, backend configuration errors, and integration failures impacting payroll
Manager, Activation Services
Novatime Technology Inc. — Diamond Bar
May 2015 – Nov 2017
Led a team of 7 implementation consultants while staying hands-on with complex client engagements
  • Oversaw delivery management, performance reviews, hiring, and onboarding for a 7-person implementation team
  • Managed escalation resolution and stakeholder communication across high-stakes implementations in diverse industry verticals
Implementation Consultant
Novatime Technology Inc. — Diamond Bar
Sep 2013 – May 2015
End-to-end Time & Attendance implementation lifecycle for enterprise clients
  • Led full implementation lifecycle — requirements analysis, system configuration, UAT, training, and go-live support for enterprise clients
  • Configured WFM systems covering timekeeping, scheduling, accruals, pay rules, and payroll integrations
  • Delivered change management and training programs to drive system adoption and minimize organizational resistance
Education

Academic Background

🎓

Associate of Applied Science

Network Systems Administration — DeVry University

Available Now

Ready to bring
day-one impact.

John is actively looking for his next opportunity in enterprise HCM and workforce management. If you're building or leading a team that needs proven WFM expertise, let's talk.

Reach Out to John ↓ Download Resume